Student Services Officer

الوصف الوظيفي

ASAL Technologies, the leading software house in Palestine, is looking to recruit a student services officer for the Student Services Team for an Online University (UoPeople)

Responsibility

Performing and coordinating a variety of students’ related duties and acting as liaison with other university offices to Performs and coordinates a variety of student services duties around the term cycle, including coordination of course registration, withdrawals, requests for leave of absence, and course completion.

Implements the University Catalog, and other policies and procedures:

-Correspondence with students via email.
-Conduct audit process of student academic progress.
-Maintenance of students’ records.
-Follow established University procedures, precedents and workflows, and update these on a regular basis
-Perform other related duties.
-Handles various student requests, such as a Leave of Absence
-Works in coordination with the Dean of Student Affairs and Director of Education regarding issues related to the Academic Code of Conduct.

Qualification

-Bachelor degree
-Customer service experience
-Basic computer skills
-English as native language – speaking and writing
-2 years availability

Works according to each term’s cycle, including:

-Course registration process
-Withdrawal requests
-Grading processing
-Graduation audits according to degree completion requests

CORE COMPETENCIES:

-Driven by Mission
-Teamwork Savvy
-Openness to diversity