Support Manager
الوصف الوظيفي
Roles and Responsibilities for Support Manager
General – build from scratch the capabilities within the company to manage the customer service and support, to ensure a good customer experience and retention. This role will evolve with time and the candidate is expected to grow and manage a professional team of Customer Service Representatives
Responsibilities include:
-Tier-1 support of customers worldwide
-Interact with customers to provide information in response to inquiries about the services
-Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution and manage customers’ expectations
-Manage calls, emails and chat sessions professionally and efficiently
-Knowledge of service line, prices, delivery time, and similar data, as required
-Help define the service policies, standards and workflows
-Responsible for meeting and continuously improving defined standards of customer support using tools to track
-Help define, document and implement customer support practices
-Help define the user self-service portal
-Help in Selecting and implementing helpdesk tools
-Build a solution knowledgebase
-Build and manage a team of customer support representatives
Skill & Experience
-At least two year as customer service representatives in a technology company
-Leadership & Managerial skills (experience as a team leader - a plus)
-Knowledge in call center tools
-Very Good interpersonal skills
-Experience with CRM – a plus
-Excellent English writing and speaking skills
Interested and Qualified candidates are requested to send their CV's to [email protected]
no later than 15-Sep-2011
General – build from scratch the capabilities within the company to manage the customer service and support, to ensure a good customer experience and retention. This role will evolve with time and the candidate is expected to grow and manage a professional team of Customer Service Representatives
Responsibilities include:
-Tier-1 support of customers worldwide
-Interact with customers to provide information in response to inquiries about the services
-Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution and manage customers’ expectations
-Manage calls, emails and chat sessions professionally and efficiently
-Knowledge of service line, prices, delivery time, and similar data, as required
-Help define the service policies, standards and workflows
-Responsible for meeting and continuously improving defined standards of customer support using tools to track
-Help define, document and implement customer support practices
-Help define the user self-service portal
-Help in Selecting and implementing helpdesk tools
-Build a solution knowledgebase
-Build and manage a team of customer support representatives
Skill & Experience
-At least two year as customer service representatives in a technology company
-Leadership & Managerial skills (experience as a team leader - a plus)
-Knowledge in call center tools
-Very Good interpersonal skills
-Experience with CRM – a plus
-Excellent English writing and speaking skills
Interested and Qualified candidates are requested to send their CV's to [email protected]
no later than 15-Sep-2011
جميع الحقوق محفوظة لموقع جوبس.
متطلبات الوظيفة
تفاصيل الوظيفة
المسمى الوظيفي
Support Manager
آخر موعد للتقديم
15 - Sep - 2011
المكان
رام الله والبيرة
نوع الوظيفة
دوام كامل
المستوى المهني
متوسط الخبرة
الدرجة العلمية
البكالوريوس
الخبرة
بدون خبرة
التصنيف
تكنولوجيا المعلومات
آلية التقديم
عند التقدم لاية وظيفة عن طريق الانترنت، لا تقم بإعطاء معلومات بطاقة الأعتماد او أية معلومات بنكية / مالية لصاحب عمل. نصيحة من جوبس لحمايتك :
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