System Manager - Radio Communications

 Vacancy code VA/2012/B5106/1096
Position title System Manager - Radio Communications
Department/office EMO, Jerusalem
Duty station Ramallah, occupied Palestinian territory
Contract type Local ICA Specialist
Contract level LICA Specialist-6
Duration Six (6) months
 Application period 29-Aug-2012 to 16-Sep-2012

Background Information - UNOPS

“UNOPS plays a critical role in providing management services for our life-saving, peacebuilding, humanitarian and development operations. I have seen many examples of how these activities help suffering people in troubled parts of the world.”
-Ban Ki-moon, United Nations Secretary-General

UNOPS mission is to expand the capacity of the UN system and its partners to implement peacebuilding, humanitarian and development operations that matter for people in need.

Working in some of the world’s most challenging environments, UNOPS vision is to always satisfy partners with management services that meet world-class standards of quality, speed and cost effectiveness.

By assisting UN organizations, international financial institutions, governments and other development partners, UNOPS makes significant, tangible contributions to results on the ground.

UNOPS employs more than 6000 personnel and on behalf of its partners creates thousands more work opportunities in local communities. With its headquarters in Copenhagen, Denmark, a network of five regional offices and a further 20 operations and project centres, UNOPS oversees activities in more than 80 countries.

UNOPS is committed to achieving a truly diverse workforce.
Background Information - Jerusalem

Jerusalem

The UNOPS Jerusalem office opened in 2006 and now has sub-offices in East Jerusalem, Ramallah and Jericho. The portfolio includes infrastructure, procurement, human resources, capacity building, access coordination and security projects for partners and beneficiaries throughout the occupied Palestinian territory.

Background Information - Job-specific

Radio Communications is one of the most critical tools the Palestinian Civil Police (PCP) is currently using in its daily operations – responding to emergencies, fighting crimes and protecting public order. During 2008- 2011, the PCP set up three new radio sites, which bring the coverage area of the PCP two-way radio system to 80-90% of the geographical area of PCP responsibility in area A according to Oslo agreement. In order to reduce the direct running cost of the management and maintenance of the system, the PCP will need to create an internal unit for this purpose. The PCP has already a trained team of engineers and has therefore technical readiness to assume the needed responsibilities, together with Ministry of Interior and other Palestinian Authority Security Forces.

Functional Responsibilities

The Systems Manager reports to the Operations Manager on the day-to-day technical management, operation and oversight of the Palestinian Authority Security Forces Radio Communications System and ensures that it meets the users’ needs.

The general duties of the Systems Manager include:
-Monitor the system and its components for normal operations
-Monitor performance of the entire network for normal operations
-Diagnose system performance problems and development of corrective action recommendations, as  necessary; test for system reliability
-Notification of system malfunctions
-Ensure dispatch of repair services in the event of an equipment malfunction
-Ensure all installation, upgrade, maintenance, configuration and other required procedures are
  preformed according to the Standard Operating Procedures approved by the Palestinian Authority Security   Forces Telecommunications Committee
-Ensure all equipment management, maintenance and repair procedures comply with the vendor
  standards, procedures and recommendations.
-Manage System database elements including subscriber IDs, talkgroup IDs, and the various
  parameters that relate to their effective operation
-Manage contractual relationships with equipment vendors support services, liaison with them for
  issues related to the equipment
-Provide timely information to the Operations Manager and agency points of contacts on any System
  or repair/maintenance issue related to System equipment
-Provide monthly reports to the Operations Manager on the operation of the System and its 
  availability calculations
-Work with the Operations Manager and Telecommunications Committee to develop the budget for
  Operation and Maintenance support of System equipment
-Conduct the database backups as per the Standard Operating Procedures
-Attend meetings with the Telecommunications Committee to review operations of the System and
  share ideas or issues of interest
-Maintain and ensure security of the System Key
-Approve and conduct emergency service repairs, under conditions where the System is in process of  failing or has failed
-Mentor and train the radio support team
-Analyze the system log files, perform traffic erlang calculations and determine the system usage
  levels comparing with plans; identify trends and needs for system modifications
-Any other duties as required

Competencies

General competencies:
-Personal interest, commitment, efficiency, flexibility and willingness to work in a highly motivated team of professionals.
-Ability to adapt to difficult working environment, under pressure and with limited timeframes.
-Ability to work long hours when required
-Initiative, flexibility toward changes in assignment tasks.
-Professionalism - sound judgment in applying technical expertise to resolve a range of issues/problems; ability to provide technical guidance to new/junior staff.
-Planning and Organizing - Ability to plan work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Keen attention to details.
-Communications - Very good communication (spoken and written) skills, including the ability to communicate effectively with diverse audiences on ICT-related matters and prepare a variety of written documents, contracts, reports, etc. in a clear, concise style. Demonstrated, excellent reporting and documenting skills required.
-Teamwork - Very good interpersonal skills and ability to establish and maintain effective working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
-Experience leading teams in a complex and sensitive multi-cultural environment.
-Client Orientation – Ability to work in a complex environment requiring liaison and collaboration with multiple actors.

Managerial Competencies:
-Demonstrated ability to manage the production and management of all project documentation to a professional and accurate standard.
-Demonstrated ability to assist with supervising and motivating contractors to deliver as per contractual arrangements.
-Demonstrated ability to mentor project staff in the area of ICT development.
-Demonstrated ability to effectively advise, mentor and directly assist third party beneficiaries in technical IT-related support and supply chain management for an IT project.
-Demonstrate ability to establish effective working relations in a multi-cultural team environment.
-Demonstrate excellent supervisory, team-building, diplomatic and interpersonal skills.
-Demonstrate resourcefulness, initiative and maturity of judgment

 
Education/Experience/Language requirements

a-Education (Level and area of required and/or preferred education)
-Advanced university degree (Master’s degree or equivalent) in Information Technology engineering relevant discipline, First University degree in combination with two additional years of relevant professional work experience maybe considered in lieu of the Master’s degree requirement
-Motorola certification in Smartnet

b-Work Experience
-At least five (5) years of experience in managing, operating and maintaining Motorola radio communications networks;
-At least five (5) years of experience in managing technical support teams, in the field of radio communications.    

C-Languages

Fluency in English and Arabic is required, both oral and written
Contract type, level and duration

Contract type: Individual Contractor Agreement (ICA)
Contract level: Local ICA Specialist level 6
Contract duration: Six (6) months

For more details about the ICA contractual modality, please follow this link:
http://www.unops.org/ENGLISH/WHOWENEED/CONTRACT-TYPES/Pages/Individual-Contractor- Agreements-ICAs.aspx

Additional Considerations
-Please note that the closing date is midnight Copenhagen time (CET)
-Applications received after the closing date will not be considered.
-Only those candidates that are short-listed for interviews will be notified.
-Qualified female candidates are strongly encouraged to apply.
-UNOPS reserves the right to appoint a candidate at a level below the advertised level of the post
-The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.