System Support Engineer

Position Title:System Support Engineer
Location:Ramallah
Deadline:5-May-2015


Role Summry & Responsibilities:

Provide full administration to All UNIX Operating systems, Storages, Fault Management system, and Backup Solutions. In additions to support all related vendor specific storages (HP, EMC ...etc) and UNIX OS & Clusters such as Solaris, HP-UX, Linux and others.

Provide full Operation & Support to all UNIX servers’ Operating systems, Storages systems, Fault Management Systems, Backup Solutions and Hardware. In addition to manage Virtual environment.

Duties & Responsibilities :

Monitoring, Managing & Administrating Corporate & Business Unix systems, as follows:
Monitoring UNIX OS & cluster status, logs, and performance.
Monitoring & Managing UNIX File systems.
Follow up systems backup.
Follow up systems problems & fix them.
Provide technical support for production services including problem isolation and resolution in a timely manner.
Maximize system availability and performance through fault-tolerant configuration, and proactive server monitoring.
Follow up systems healthy check.
Follow up Support & Maintenance Contracts.
Creating & Managing UNIX scripts.
Installing & configuring Unix OS.
Perform systems installs, configurations, file systems maintenance, system recovery and others hardware and maintenance needs.
Upgrading & patching OS.
Computer security, privacy, and integrity, software conversions, and software corrections.
Install new software applications, coordinating assistance from third parties when necessary.
Troubleshooting and repairing server hardware (RAID Arrays, SAN's, Tape Libraries, etc).
 Administration Storage Management Tools (Veritas VXVM, Solaris SVM, LVM, etc)
Administration Virtualization Environments.

Monitoring, Administrating  Global Wataniya DNS & FTP services & internal NTP service, as Follows:

Monitoring DNS, FTP, NTP status, logs & performance.
Check NTP, FTP, & DNS service Availability
Renew the registered domains   & name servers with registrar.
Creating, registering & Managing new DNS domains.

Monitoring, Administrating  Corporate  & Business Storages, as follows:
Monitoring storages status, logs and performances.
Storages healthy check .
Follow up the support & maintenance contract .
Connecting, Configuring & implementing new host/disks to the Storage.
Troubleshoot & replace faulty parts.

Monitoring, Administrating  Central Backup & Recovery Solutions, as Follows:
Monitoring scheduled Systems, Database, Applications Backup jobs.
Follow up Failed backup Jobs & fix the problem.
Follow up the safety & store of the Onsite & Offsite Backup Medias.
Cleaning Backup Tape library.
Preparing & updating the Backup Policy & procedure.
Installing backup agents & creating new backup jobs for systems, databases, and applications.
Recovering & restoring OS, databases, data & applications.
Upgrading & Patching the Backup systems & clients.

Monitoring, Managing & Administrating Central Fault Management Systems , as follows:
Monitoring Systems (OS, DB, Applications, etc) performance, Utilization, and availability proactively.
Customize, tune, and create policies, scripts to fit Wataniya requirements.
Integrate Fault Management System with Third party tools, Biasness services, wataniya Service Manager, databases, Etc.
Configure and Customize notifications tools & alarms.
Generate Business reports for Systems availability, Performance, and utilization.
Consolidate all Systems alarms and monitoring tools into one Enterprise Solution.
Preparing policies and procedures for monitoring Wataniya Systems.

 

Monitoring the infrastructure Elements of the Wataniya Data Center, as Follows:

Monitoring & checking the Data Center Main elements (UPS, Cooling, chillers, Camera,etc) .
Healthy & maintenance check of All infrastructure elements (UPS, Rack Cooling, chillers,…etc) .
Follow up the devices (servers, network & storages,etc) installation & Racks management .
Tuning & Managing the Central APC infrastructure Console .
Follow up Racks & servers labeling & cabling.
Prepare & follow up Data Center Hardware & Software Inventory.
Follow up & supervise civil works in Data Center.

 
Work Experience & Qualifications:
Bachelor’s degree in Computer Science or Information Technology, or equivalent experience.
UNIX, Storage, Virtualization, OS, Cluster, Fault Management, and Enterprise Backup systems certification.
Minimum 2-3 Years of experience in IT field and UNIX, Storage, Virtualization, OS, Cluster, and Backup solutions environment.
Good knowledge in most of the OS platforms and specifically in UNIX Operating system.
Good knowledge with most of the UNIX commands, utilities, and OS Storage Management Tools.
Good Knowledge with Systems backup tools & Enterprise Backup Solution (Veritas NetBackup, EMC Networker, Acronis, etc).
Good Knowledge with fundamental and administration of the Entry, & Midrange (DAS, NAS, SAN, etc) and related devices.
Good Knowledge with administration of the Microsoft windows servers.
Good knowledge with Virtualization Technology & Fault Management Tool (i.e. HP OM).
Excellent verbal and written communication and reporting skills (Both Arabic and English)

Personal Traits & Special Skills:
To be able to fully administer UNIX/Linux operating systems and their respective vendor Hardware. Sense of responsibility towards mission critical servers of high importance to the company.
Sense of responsibility .
Analytical thinking and Good knowledge with Data Surfing .
Organized personality.
Good Communication Skills & Capable to work within hard circumstances and good team spirit.
Work under the general supervision of a more senior system administrator or computer systems manager.

جميع الحقوق محفوظة لموقع جوبس.