مكتب المتحدة للفيزا والهجرة والترجمة القانونية

الوصف الوظيفي

United Office for Visa, Immigration, and Legal Translation

United Office specializes in visa applications, family immigration procedures, legal translation, and U.S. passports. We streamline legal and administrative processes for our clients with the highest levels of professionalism and accuracy. Although our office was established only three years ago, we bring over 25 years of experience in this field, making us the ideal destination for individuals and families seeking a smooth and efficient processing of their applications.

Job Description

Job Title: Team Leader
Working Hours: 8:45 AM – 4:30 PM
Employment Type: Full-time

Overview:

We are looking for an experienced Team Leader to manage our team. The ideal candidate should have strong leadership skills, extensive knowledge of operational procedures, and the ability to provide high-quality client support. This role requires full-time presence in the office.

Key Responsibilities:

Team Management & Operations:

Lead, guide, and manage the team to ensure efficiency and high productivity.
Supervise daily operations to ensure smooth processing of applications.
Monitor team performance and provide regular feedback and training.

Client Handling & Case Management:

Ensure accurate and timely processing of client requests.
Handle complex cases and provide expert guidance to team members and clients.
Maintain excellent client relationships and professionally address inquiries and concerns.

Compliance & Documentation:

Ensure all applications comply with applicable laws and regulations.
Stay updated on the latest changes in relevant laws and policies.
Review and verify all documents before submission.

Process Improvement & Reporting:

Identify areas for process improvement and implement effective solutions.
Prepare reports on team performance and client feedback.
Collaborate with management to enhance workflow and service quality.

متطلبات الوظيفة

Experience: 3-5 years of experience in operations management, with at least 2 years in a leadership role.
Education: A Bachelor's degree in Business Administration or a related field is preferred.
Languages: Proficiency in English is essential.
Customer Service: Strong customer service skills with a client-focused approach.
Leadership & Communication: Excellent team management, problem-solving, and communication skills.