Technical Customer Support (4pm - 12am)

الوصف الوظيفي

About Userpilot

Looking for a high-growth company to join and sky-rocket your career, but at the same time an equitable & fun place to work?
If you want to leave a mark on the tech/SaaS world, we’d love you to become part of the Userpilot Family! Join our diverse remote team of 30+ talented individuals disrupting the Digital Adoption space!

More than just a job

We don’t see what we do as ‘just work’. We’re on a mission to disrupt the Digital Adoption space with a truly innovative product and world-best customer experience.
Userpilot helps teams personalize the product experience at scale. With a fully customizable product experience layer that sits on top of the UI, product teams can quickly create contextual user experiences that trigger for the right person at the right stage of the user journey.
This can help teams optimize for user activation and maximize feature engagement. There is nothing more powerful than engaging users with a feature when it's actually relevant; something that cannot be done with a static UI that never changes.

About the role

The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.

متطلبات الوظيفة

Key Responsibilities

Using all available resources to investigate, validate, and escalate root cause of support incidents
Generating solutions to customer problems using your deep product knowledge
Writing bug reports and escalating feature requests to product teams
Contributing to existing documentation and offering input on process changes

Requirements

Excellent English (reading, writing, and speaking) is a must
Ability to work from 4pm to 12am
Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues
Experience with troubleshooting, finding solutions and support customers
Experience working with ticketing systems
Ability to demonstrate critical thinking, technical problem-solving, and fast learning skills
Attention to the details with great communication skills to interact professionally

Nice to have

Tech-savvy mindset
Degree in Computer Science, Information Technology, or similar technical disciplines is preferred
Previous experience in a technical support role covering B2B software products

Success Factors

You’re driven by having conversations. You WANT to learn from and teach our customers all day, every day
You are excited by technology and staying on top of ever-changing industry trends
You’re a natural, composed communicator – you have a clear, personable, kind, and informative communication style
You are curious, motivated, and driven by new challenges
You are a team player. You are very comfortable asking for help and always ready to help others
You are excited by constant change and can maintain order in a fast and fascinating environment
You are excited to take on new tasks as they come up and solve problems in real-time

تفاصيل الوظيفة

المسمى الوظيفي Technical Customer Support (4pm - 12am)

آخر موعد للتقديم 20 - May - 2021

المكان رام الله والبيرة

نوع الوظيفة دوام كامل

المستوى المهني مبتدىء

الراتب N/A

الدرجة العلمية البكالوريوس

الخبرة بدون خبرة

التصنيف مجالات متنوعة الإدارة والأعمال تكنولوجيا المعلومات

آلية التقديم

To apply for this job, please send your CV to [email protected].