UNOPS Systems Engineer

Job ID/Title :UNOPS Systems Engineer
Category :Administration/Operations
Brand :UNOPS
Application Deadline :01-Sep-11
Duty Station :Ramallah and other areas of West Bank
Duration of Initial Contract :One year with possiblity of extension
Expected Duration of Assignment : One year with possible renewable

Background:
The Police Support Programme is a Palestinian Police-led initiative supported by the EU Police Co-coordinating Office for Palestinian Police Support (EUPOL COPPS), the PA Ministry of Interior and is implemented by the United Nations Office of Project Services (UNOPS). Its central decision making and project approval mechanism is the Programme Steering Committee (PSC) chaired by the Ministry of Interior and attended by the PCP Police Commissioner, the Ministry of Finance and a Donor Representative.
The initiatives agreed in the PSC are implemented by UNOPS with supervision from the PCP department heads. UNOPS has established a Project Management Office to manage the day to day delivery of projects.
The Palestinian Civil Police (PCP) lacks a central information system to supports their operational processes and needs. The IT Infrastructure project currently being implemented by UNOPS on behalf of Canada, which provides, essential hardware foundations to the PCP is now approaching completion. An information system for the PCP is a logical and essential addition to the IT Infrastructure. The two projects combined will then in turn improve the capacity and quality of the PCP operations.
The Systems Engineer will report directly to the UNOPS IT Project Management Advisor and will be responsible for managing and administering all aspects of the IT infrastructure related to the Police Information System. He/She will be stationed at the PCP ICT department headquarters and UNOPS Ramallah duty station.
 
Description of Responsibilities:
The Systems Engineer will be involved from the design stage through production troubleshooting, from DNS to networking to application behavior and is ultimately responsible for making sure the production systems are reliable and perform well. This position requires a deep understanding of networks, operating systems, multi-tiered Internet services, and the ability to learn new applications and concepts quickly. Strong scripting skills are essential.

The position will involve;

OVERALL
-Building out overall systems architecture to ensure that internal office needs and software development and production needs are stable and secure
SYSTEMS AND SERVICES
-Designing and documenting the environment, hardware specifications, and software layers to provide for a reliable, scalable, secure and highly available Systems Environment across multiple geographical locations

MONITORING AND ANALYSIS
-Analyzing complex system behavior, performance, and application issues

TROUBLESHOOTING AND SUPPORT
-Performing root cause analysis for service interruption recovery; create preventative measures and present to management.

AVAILABILITY AND BACKUP
-Ensuring stability, availability, performance and maintenance of the 24/7 mission-critical production environment
 
Impact of Results

Successful completion of the tasks explained in the previous paragraph. The Systems Engineers primary responsibilities include system administration, infrastructure implementation and progress reporting. Expected results;
-Design and document all systems, configuration and set-up using best practices
-Design and document disaster recovery procedures and practices
-Design, document and execute systems tests to complement the technical testing process
-Design, document and implement security controls
-All systems operational 24/7

Competencies :
General competencies:
 
Professionalism – Strong theoretical background and substantial experience in information technology/ information management, particularly in system design, implementation and support. Demonstrates capacity for intellectual leadership and ability to integrate knowledge with broader strategic, policy and operational objectives. Good knowledge of organizations ICT strategy and infrastructure. Ability to develop innovative approaches to resolve a wide range of issues/problems. Good knowledge of relevant internal policies and business activities and processes within the area(s) in which the system operates. Demonstrated ability to manage projects and working towards the achievement of defined deliverables.
Communication – Excellent communication (spoken and written) skills, including the ability to convey complex concepts both orally and in writing, in a clear concise style. Demonstrated ability to communicate effectively at all levels.
Client Orientation – Ability to identify and analyze clients’ needs and propose appropriate solution to meet business requirements
Planning and Organizing – Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Develops clear goals that are consistent with agreed strategies.
Teamwork - Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity. Works collaboratively with colleagues to achieve organizational goals.

 
Qualifications :
Education:
-Master’s degree in Computer Science, Information Systems or related; additional years of relevant work experience with extensive hands on systems experience preferably in combination with a relevant bachelor’s degree, may substitute for the requirement for a master’s degree.
-Any Linux certification equivalent to LPIC-2 or LPIC-3 is preferred.
Experience:
Minimum 5 years of progressively responsible professional hands-on systems experience including to the following:

GENERAL
-Systems planning, setup and managing.

OPERATING SYSTEMS
-Strong experience with Linux system administration
-Deep knowledge of system internals (kernel, drivers, scheduling, memory management, TCP/IP stack, etc.)

PROGRAMMING AND ADMINISTRATION
-Solid knowledge of some scripting languages to automate administration tasks
-Desirable: Programming and troubleshooting skills in C/C++

NETWORKING
-Strong understanding of enterprise networks including: IPv4, IPv6, VLANs, VPN

SERVICES
-Strong understanding and in-depth knowledge of services like: HTTP, LDAP, DNS, DHCP, NTP, NFS, SMB, IMAP, SMTP, PXE
-Desirable: Working knowledge in SQL databases and application servers
-Desirable: Working knowledge in Asterisk

VIRTUALIZATION
-Desirable: Experience with virtualization

TROUBLESHOOTING AND PERFORMANCE ANALYSIS
-Proven understanding of how to isolate, diagnose, and resolve service delivery components
-Experience with monitoring and metrics tools

Language Requirements:
Fluency in oral and written English is a must
“UNDP/PAPP is an equal opportunity employer: applications from men and women will be considered equally”

Important message to all applicants!
-Please be aware that the UNDP/PAPP will review your application only if you have uploaded Personal History Form (P.11) to your application. Please download the form from the following link: http://jobs.undp.ps.
-You will get the opportunity to upload the P-11 at when you apply for the position.
-Incomplete applications or applications received after the closing date will not be given consideration. Please note that only applications that are under consideration will be contacted.
UNDP/PAPP is an equal opportunity employer-
Applications from men and women will be considered equally