Warranty and Product Return Officer

الوصف الوظيفي

Ramallah - Palestine

Reference Number BCELL-PAL-978

Date 30-10-2022

Job Summary:

Handles the warranty processes starting from receiving set on GSPN till the end of repair and financial compensation, oversees the GSPN transactions, reports, and analysis.

Job Duties and Responsibilities:

Follows up with the SEIL Office regarding any needed special approvals or any warranty issues.
Monitors the jobs to ensure that all of them are closed daily.
Monitors and follow up Warranty Claims and on hold claims
Prepares regular reports and statistics on a daily, weekly and monthly basis.
Checks if all handsets within BCI and SEIL policies and instructions.
Defines the required process and improve the existing one.
Compares the compensation that we received from SEIL with the actual uploaded claims.
Prepares daily report for technician’s productivity, received jobs, number of received jobs per branch and same day repair.
Communicates with the SEIL Team regarding any opened jobs on the GSPN.
Administrates all of GSPN Accounts and users at BCI.
Controls any errors or bugs within the system until it’s solved.
Communicates with the System Admin. Through SEIL regarding any bugs in the GSPN System.
Monitors the process of creation warranty claims in all branches and sends a weekly report of all the jobs that need a warranty claim.
Registers all warranty claims mistakes in a separate sheet in order to be considered on a monthly evaluation.
Modifies the wrong claims on the GSPN.
Prepares a monthly report showing numbers of accepted and rejected claims in addition, to the cost of losses, with analysis of rejection reasons.
Collect all the accepted warranty claims from branches for the monthly audit that is conducted by SEIL.
Reviews the monthly warranty invoices and confirms the invoice amount.
Controls and audits any wrong claims and corrects it on the system.
Collects the defective parts to be send monthly auditing purposes.
Arranges & organizes the spare parts in the shelves in a proper way.
Dispatches spare parts to the technicians.
Prepares a daily report for all consumed parts in the previous day, and matches with GSPN system.
Coordinates with Demand Planning & Inventory Control Officer with the orders process.
Allocates the parts for each part number through GSPN system (Define a Bin location on GSPN).
Matches all used or consumed parts physically with GSPN System.
Keeps stock control system updated, daily, weekly, monthly all the needed parts and to be directed Demand Planning & Inventory Control Officer.
Checks all PR sets to be swapped on GSPN system.
Checks PR stock availability of the handsets and requests to prepare the order from the main warehouse.
Arranges, monitor & maintain PR Stock.
Performs other duties as and when requested by the direct supervisor.