الوطنية موبايل |Billing & Collection Agent

 

Role Summary & Duties and Responsibilities:

-Participating in the preparations of billing runs.
-Resolution of billing queries as per agreed SLAs.
-Processing complex bill adjustments and investigation of Subscriber disputes.
-Ensuring that billing inputs like discounts, adjustments, charge deviation etc. are in order and Subscribers' bills related issues are sorted out quickly.
-Processing collections in a timely and accurate manner.
-Maximizing collections by following up the billing & collection processes.
-Implementing fraud & credit control to contain bad debts as per company guidelines.
-Managing Subscriber records efficiently.

Experience & Qualifications:

-2 years experience in similar position or in Sales, Marketing role, Experience in collection is a plus.
-Bachelor degree business Administration, Accounting,Marketing, or related field.

Skills:

-High energy and motivated.
-Strong communication and organizational skills along with strong ability to communicate face to face and through phone.
-Able to identify problems and tackle them in a logical way.
-Able to identify and understand the needs and priorities of Subscribers.
-Strong attention to details.
-Proficiency in Arabic and English (oral and written).
-Excellent Computer skills especially in Microsoft Office Suit

1-Resume / cv
2-Updated CV