الوطنية موبايل |Collection Supervisor

 Role Summary & Duties and Responsibilities:

-Managing collection function in full coordination with credit department, financial back office and other related departments in the company.
-Maintains an up to date subscriber’s data updated in terms of industry classification and other key data items related to collections in the billing system.
-Updating the agent’s portfolios on monthly basis and supports the efforts for follow up.
-Managing the allocated / available resources efficiently in supporting the daily operations of field collections.
-Following the collection agents in matters related to their portfolios: data analysis, reporting incidents, and collection targets progress according to the agreed KPIs.
-Responsible on following up the monthly collection agent’s checklist communication process.
-Evaluating the credit worthiness of the agent’s portfolios on quarterly basis and determine the appropriate credit factors / collaterals needed.
-Coordinating with the collection back office regarding payments targeting and BDD upload and download operations.
-Responsible on the payment acceptance process and monitoring the compliance of the team to the approved variant payments policies.
-Coordinating with other related departments in managing the check acceptance process, refund operations, waiving and transferring files (legal, finance).
-Coordinating with the collection back office in the financial monthly reconciliation and the quarterly data reconciliation.
-Responsible on balancing portfolios and evaluates the needed resources to adequately manage the field collections efficiently.
-Dealing with the emerging instances with subscribers - raised from the collection agents - and try to resolve, escalated and document them within agreed SLA.
-Responsible on other assigned tasks and projects from the management and report on them.
-Communicating with IT to submit, follow up and implement any CRs related to the work scope.
-Dealing with internal departments (Sales, Finance … etc) to ensure smooth daily operations.

Experience & Qualifications:

-Minimum 5years of practical experience, where the last 2 years are in managing people role.
-Bachelor degree in a related field.

 
Skills:
-Strong leadership skills.
-Excellent Organizational skills.
-Very good thoroughness and attention to details skills.
-Very good knowledge in general administrative duties.
-Self-Motivated and Pro-active.
-Ability to work under pressure.
-Excellent Computer knowledge especially in Microsoft Office Suit.
-Proficiency in Arabic and English (oral and written