الوطنية موبايل |Customer Relationship Manager - VIP Unit

 

Role Summary & Duties and Responsibilities:

Roll Summary

To develop, recommend and implement strategies and operational plans to manage the VIP unit in building and maintaining strong relationships with highly recognized individuals and delivering 1st class services to them in order to achieve the goals of business development, customer service, and profitability in this unit.

Duties and Responsibilities
-Providing leadership, expertise, and professional advice to launch and develop VIP unit in order to achieve the Company’s goals and objectives.
-Developing the VIP unit in terms of scope of work, classification and services for VIP individuals, defining and approaching VIP clients, defining the processes and relationship with other units in the department and WM.
-Developing and implementing strategic market positioning and business development plans targeting VIP clients to ensure growth and sales targets achievements.
-Developing long lasting strong relationships with VIP customers and maintaining high level of satisfaction. 
-Developing a highly professional and results oriented team capable of achieving, or exceeding, demanding sales targets in the VIP segment.
-Providing hands-on support to the team during approaching/acquire new clients and on other stages as needed.
-Managing, developing and motivating VIP team as well as overseeing their development and motivation in order to ensure that the team delivers the optimum contribution.
-Overseeing the effective implementation and administration of all VIP unit operating policies and procedures in order to minimize risk and ensure a favorable Audit report.
-Overseeing the development and implementation of special customer care programs that target the individual needs of VIP clients, and ensure customer satisfaction.
-Developing and seeking approval for the annual unit’s budget, ensuring that adequate provision has been made for funding of all activities.  Monitors expenditure against approved levels and provides justification for significant variations.
-Following-up on all activities and providing full range of reports to assure proper commitment from teams, customer satisfaction, achieving targets, and profitability.

Experience & Qualifications:
-Minimum 8 years of experience in similar role, where the last 3 years are in a managerial level position.
-Strong knowledge of local market, community, and corporate components.
-Knowledge of mobile products and services is preferred.
-Minimum Bachelor degree in Business or similar field.

Skills:
-Team working, Coaching/Development & Leadership skills
-Excellent communicating, negotiating and influencing  skills
-Excellent decision Making Ability
-Excellent problem-solving skills.
-Excellent organizational, planning and analytical skills
-Self starter and energetic
-High ability of achieving targets and meeting deadlines.
-Ability to work under pressure and in fast pace environment.
-Proficiency in Arabic and English (oral and written


ملاحظة: يجب إرفاق الملفات التالية:
1-Resume / cv
2-Passport-size photograph