الوطنية موبايل |Fraud Management Agent

Role Summary & Duties and Responsibilities:
-Controlling high usage customers.
-Checking and monitoring activity on the subscriber provisioning processes.
-Coordinating with Network, Billing, Customer Care and IT staff to determine root causes of problems and ensuring that appropriate corrective actions are taken and records are recycled timely to prevent fraud cases.
-Analyzing/investigating issues covering multiple Revenue Stream to identify Fraud.
-Following-up the Revenue Assurance and Fraud System cases and alerts.
-Building rules and filters on the Revenue Assurance and Fraud System.
-Auditing contracts and sales application forms.
-Controlling new services, products and marketing campaigns from fraud assessment point of view.
-Tracking the test number usage and stopping the abuse of test numbers.
-Reconciling the Value Added Services between vendors and Wataniya Mobile reports.
-Liaising with internal and external parties on Fraud Management matters.

Experience & Qualifications:
-Previous experience is not mandatory.
-GSM experience is a big plus.
-SQL experience is a big plus.
-Excellent communication, analytical and interpersonal skills.
-Self-initiative and able to work independently.
-Ability to work flexible hours.
-Bachelor Degree in Management Information System / Computer Information System / or Information Technology.
-Proficiency in English (oral and written).
-Proficient in computer skills and Excel at an advanced level, crystal reports or other reporting software skills at a senior level.
 

ملاحظة: يجب إرفاق الملفات التالية:
1-Resume / cv
2-Professional Personal Photo