الوطنية موبايل | Helpdesk Engineer

الوصف الوظيفي

Gaza - Helpdesk Engineer

Field: Information Technology
Contract Type: Full Time - Permanent
Location: Palestine - Gaza
Closing date: 06-Apr-2017

Role Summary & Duties and Responsibilities:

-    Responding to staff requests via phone and helpdesk system, on all company supported applications.
-    Monitoring internal help desk system for the delegation, assignment and/or resolving completion of trouble tickets.
-    Troubleshooting computer problems, determining source of computer problems (hardware, software, user access, etc...).
-    Documenting resolutions for future reference.
-    Troubleshooting and configuring multifunction, network printers, LCD projectors, etc....
-    Preparing hard desk imaging, hard desk cloning and imaging server.
-    Managing IT inventory and maintaining the availability of frequently used items.
-    Interacting with end users or clients on the phone or in person in a courteous, professional manner.
-    Knowledge of Windows clients and servers as used in a corporate or small business setting.

Experience & Qualifications:

-    Minimum 2 to 3 years of experience in similar position.
-    Working knowledge of common operating systems and software applications.
-    Strong knowledge of network devices, connectivity methods and printing devices.
-    Adequate familiarity with IP-Phones.
-    Friendly presence and helpful attitude.
-    Professional demeanor, previous customer service experience strongly desired.
-    Ability to handle constantly changing flow of traffic; remain productive during slow times.
-    Problem solving & analytical Thinking.
-    Logical and quick solutions provider.
-    Ability to work under pressure in courteous and professional manner.
-    Ability to work responsibly with or without direct supervision.
-    Microsoft MCP, A+ and Network+ is a big plus.
-    Bachelor degree in computer Science, Engineering related field.
-    Proficiency in Arabic and English (oral and written).

Note: you will be required to attach the following:

- Resume / cv
- Passport-size photograph