الوطنية موبايل/ Helpdesk Engineer

Title: Helpdesk Engineer
Location: Ramallah
No of Positions:1

Responsibilities:
-Responding to staff requests via phone and helpdesk system, on all company supported applications.
-Monitoring internal help desk system for the delegation, assignment and/or resolving completion of trouble tickets.
-Troubleshooting computer problems, determining source of computer problems (hardware, software, user access, etc...).
-Documenting resolutions for future reference.
-Troubleshooting and configuring multifunction, network printers, LCD projectors, etc….
-Preparing hard desk imaging, hard desk cloning and imaging server.
-Managing IT inventory and maintaining the availability of frequently used items.
-Interacting with end users or clients on the phone or in person in a courteous, professional manner.
-Knowledge of Windows clients and servers as used in a corporate or small business setting.

Requirements:
-Minimum 2 to 3 years of experience in similar position.
-Working knowledge of common operating systems and software applications.
-Strong knowledge of network devices, connectivity methods and printing devices.
-Adequate familiarity with IP-Phones.
-Friendly presence and helpful attitude.
-Professional demeanor, previous customer service experience strongly desired.
-Ability to handle constantly changing flow of traffic; remain productive during slow times.
-Problem solving & analytical Thinking.
-Logical and quick solutions provider.
-Ability to work under pressure in courteous and professional manner.
-Ability to work responsibly with or without direct supervision.
-Microsoft MCP, A+ and Network+ is a big plus.
-Bachelor degree in computer Science, Engineering related field.
-Proficiency in Arabic and English (oral and written).