الوطنية موبايل |Loyalty & Retention Specialist
Loyalty & Retention Specialist
Field: Marketing & Communications
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 25-Aug-2016
Duties and Responsibilities:
- Continuous and close monitoring of L&R programs and Individual & Corporate segments, along with providing feed-back for supporting and developing existing/new offers.
- Suggesting means to reduce churn, enhancing loyalty, effectively retaining subscribers and increasing usage by creation of promotions/ offers/ and programs.
- Identifying areas of weaknesses (prediction) which drive churn in the various segments and providing counteractive incentives.
- Conducting the insurance of revenue of all L&R offers/ promotions/ and programs.
- Implementing new offering/ promotions/ and services along with IT and P&S.
- Following-up on all offers/ promotions / and programs' evolution in terms of meeting and achieving targets, including but not limited to the analysis of data on existing activities and market activities.
- Studying competition and anticipating the moves for L&R activities.
- Initiating and following-up with communication on all the L&R activates, promotions, and programs in their different phases.
- Monitoring and tracking the market share.
- Providing active support for other L&R activities as well as Customer Care/ Sales departments.
Experience & Qualifications:
- More than 3 years of work experience in WM of other business environment.
- Knowledge/experience in product/business development is preferable.
- Bachelor degree in Marketing, Business Administration, or equivalent
Essential Skills (Must have):
- Excellent verbal and writing communication skill.
- Very good analytical skills.
- Proficient in using Excel and dealing with large data.
- Excellent presentation skills
- Persistent with Ability of working long hours if needed.
Note: you will be required to attach the following:8
- Resume / cv
- Passport-size photograph
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