الوطنية موبايل |Loyalty & Retention Specialist

الوصف الوظيفي

Loyalty & Retention Specialist

Field: Marketing & Communications
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 25-Aug-2016

Duties and Responsibilities:

-    Continuous and close monitoring of L&R programs and Individual & Corporate segments, along with providing feed-back for supporting and developing existing/new offers.
-    Suggesting means to reduce churn, enhancing loyalty, effectively retaining subscribers and increasing usage by creation of promotions/ offers/ and programs.
-    Identifying areas of weaknesses (prediction) which drive churn in the various segments and providing counteractive incentives.
-    Conducting the insurance of revenue of all L&R offers/ promotions/ and programs.
-    Implementing new offering/ promotions/ and services along with IT and P&S.
-    Following-up on all offers/ promotions / and programs' evolution in terms of meeting and achieving targets, including but not limited to the analysis of data on existing activities and market activities.
-    Studying competition and anticipating the moves for L&R activities.
-    Initiating and following-up with communication on all the L&R activates, promotions, and programs in their different phases.
-    Monitoring and tracking the market share.
-    Providing active support for other L&R activities as well as Customer Care/ Sales departments.

Experience & Qualifications:

-    More than 3 years of work experience in WM of other business environment.
-    Knowledge/experience in product/business development is preferable.
-    Bachelor degree in Marketing, Business Administration, or equivalent

Essential Skills (Must have):

-    Excellent verbal and writing communication skill.
-    Very good analytical skills.
-    Proficient in using Excel and dealing with large data.
-    Excellent presentation skills
-    Persistent with Ability of working long hours if needed.

Note: you will be required to attach the following:8

- Resume / cv
- Passport-size photograph