الوطنية موبايل | NOC Engineer

الوصف الوظيفي

Ramallah - NOC Engineer

Field: Networks & Engineering
Contract Type: Full Time - Permanent
Location: Palestine - Ramallah
Closing date: 30-Apr-2017

Role Summry & Responsibilities:

Role Summary :

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities :

-    Monitor network alarms in shift based (24/7/365).
-    Carry out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements.
-    Escalate network faults to support teams within the agreed SLA.
-    Managing and follow up all network maintenance work notifications for all business units.
-    Perform Escalation and Notification to keep management and other business units informed during system outages.
-    Producing Daily, weekly and monthly reporting of Network operation Performance.
-    Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
-    Participate in the evaluation of current processes, procedures, and propose enhancements.
-    Monitor the performance of the Mobile networks according to predefined thresholds.
-    Enforcing adherence to the deployment process and quality control measures.

Work Experience & Qualifications:

-    Bachelor degree in Telecom / Electrical or equivalent.
-    1 year of experience in related field, fresh graduates are welcomed to apply.

Personal Traits & Special Skills:

-    Good knowledge in MS Office applications.
-    Good communication skills.
-    Motivated team player.
-    Ability to work under pressure.
-    Good English (oral and written).
-    Computer Literacy knowledge.

Note: you will be required to attach the following:

- Resume / cv
- Persoanl professional Photo