الوطنية موبايل | Postpaid Consumer Specialist

 

Role Summary & Duties and Responsibilities:

-Assisting in setting up processes and procedures for assigned segment
-Providing feed-back to support / develop existing and new postpaid consumer segment as well as Loyalty and retention activities.
-Creating promotions to increase usage towards postpaid consumer segment.
-Insuring achieving the targeted ARPU along with acquisitions for assigned segment.
-Defining the best criteria to lower postpaid consumer segment churn and enhance loyalty.
-Following-up on postpaid consumer offers/promotions evaluation including analyzing existing offers/promotions data, as well as collecting data about the market and competition.
-Initiating and following-up communication on the postpaid consumer offers/promotions in their different phases.
-Providing training & support on new/existing postpaid consumer offers/promotions internally and externally.
-Monitoring and enticing the postpaid consumer market share.
-Working closely with other marketing functions including MARCOM, PR, and Products & Services to ensure appropriate implementation of any new/existing offer/campaign.
-Working extensively with other departments including Customer Care, Finance, Sales, & IT to ensure full understanding and implementation of any newly released/updated offer or/and campaign fall under assigned segment.  

 
Experience & Qualifications:

-Minimum of 3 years work experience in a business environment.
-Bachelor degree in Business Administration, preferable with marketing degree.

Skills:

-Excellent verbal and writing communication skill.
-Strong and dynamic personality, with ability to think logically.
-Ability to work under pressure and working long hours.
-Excellent Command and use of PC applications and software including but not limited to MS office (Excel, Word, PowerPoint, Access), and MS Project.
-Strong Qualitative and quantitative analysis knowledge.
-Proficiency in both Arabic and English (oral and written

1-Resume / cv
2-Passport-size photograph