الوطنية موبايل | Quality Assurance Administrator

الوصف الوظيفي

Quality Assurance Administrator - Ramallah

Field: Information Technology
Contract Type: Contract
Location: Palestine - Ramallah
Closing date: 11-Jun-2017

Roles & Responsibilities:

Role Summary :

Responsible for implementing ongoing quality improvement process, Write, revise, and verifies quality standards and test procedures/ scenarios for new billing products, Develop & Conduct acceptance & billing QA tests to deliver a bug free products to commercial and meet committed dates to PSDM Team. In addition of participating of in responsibility to perform a variety of billing routines & duties as specified by established procedures. Provide 3&4 line Billing support to business.

-    Assumes responsibility for ensuring the integrity, accuracy, and timeliness of billing functions.
-        Running the Daily Operations Schedule and ensuring that all necessary tasks and processes are executed correctly.
-        Implementing ongoing quality improvement processes working with interdepartmental teams specially with Billing product development team.
-        Auditing billing processes for accuracy. Verifies reconciliations and explains or resolves variances. Ensures sales are correctly classified and reported.
-        Writing, revising, and verifying quality standards and test procedures/ scenarios for new billing products and implemented changes evaluation to attain quality of implementation.
-        Providing effective communication regarding issues, objectives, initiatives and performance to plan.
-        Planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.
-        Responsible and accountable of flagging the Quality of interdepartmental deliverables.
-        Owner of the billing operations (Billing Operations , Customer TT’s ,QA, Daily Schedule, , Relationship with banks, Post, Finance, etc.).
-        Ensuring that the Billing System and related automated IT systems are up and operational 24 by 7.
-        Recharging management and related operations including scratch cards or E-vouchers and e-top-up.
-        Working with help desk and CC to resolve all customer billing related issues.
-        Developing & Conducting acceptance & billing QA tests.
-        Developing testing scenarios to cover all needed tests to make sure of quality for any billing product.
-        Developing testing plans and conduct full testing for Billing products.
-        Developing cross-functional relationships to ensure that common goals are achieved.
-        Formalizing new Billing/ requirements and communicate with the Billing vendor the new Change Request.
-        Acting as point of reference for all business areas where billing-QA related issues are a focus.
-        Participating 3&4 line supporting to the business as requested by Service desk.
-        Developing & implementing all billing process and work with CC, Sale and Finance to develop all cross functional business process.
-        Ensuring that reports, records, and related documentation are completed in accordance with Company policies and procedures.
-    Assumes responsibility for establishing and maintaining effective communication, coordination, and teamwork with Company personnel and with management.
-        Coordinating functions with related departments, regional offices, and headquarters.
-        Assisting and supporting Company personnel as needed. Responds to questions and information needs.
-        Keeping management informed of area activities and of any significant concerns.
-    Assumes responsibility for establishing and maintaining effective business relationships with vendors and clients.
-        Obtaining and conveys information as needed.
-        Ensuring that client’s requests, questions, and problems are promptly and courteously resolved. Ensures that professional, high quality customer service is provided.
-        Ensuring that the Company’s professional reputation is maintained and projected.
-        Maintaining effective working relationships with vendors to ensure that cost effective and appropriate services and supplies are provided as needed.
-        Investigating and permanently resolves client complaints.
-    Assumes responsibility for related duties as required or assigned.
-        Ensuring that work areas are clean, secure, and well maintained.
-        Completing special projects as assigned.
-        Attending meetings as needed.

Experience & Education:

-    University degree in Computer Science.
-    2 years of experience in Billing operations.
-    Solid knowledge in Oracle 9i/10g , UNIX Administration ,Shell scripting ,SQL/PL SQL.
-    Experience in IT QA .
-    Problem solving & analytical Thinking in a Variable environment.

Skills & Qualifications:

-    Fluent in English and Arabic.
-    Well organized and attentive to detail.
-    Customer and service orientation.
-    Good math and problem solving skills.
-    Able to train and supervise others.
-    Strong communication abilities.
-    Good degree of numeracy and accuracy.
-    Ability to develop and motivate a team under demanding and stressful conditions.
-    Communication – Formal Presentation & Documentation.

Note: you will be required to attach the following:

- Resume / cv
- Passport-size photograph