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Gaza - Showroom Sales Executive (General Speculative Position)

Field: Customer Care
Contract Type: Contract
Location: Palestine - Gaza
Closing date: 05-Nov-2017

Role Summary & Duties and Responsibilities:

-    Providing appropriate solutions and answers to the customers' questions and/or problems.
-    Taking all the opportunities to promote our products & services (initial sales and up selling).
-    Participating in the analysis of daily, weekly and monthly activity reports.
-    Joining regular service centre staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general.
-    Alerting the direction of Customer Care in case of problems or decrease of the service level. Recommending and implementing appropriate solutions.
-    Assuring a continuous dialogue with other departments especially Contact Centre and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information.
-    Having strong knowledge of tools & equipments provided, and to ensure correct entries and transactions are executed by the CCRs.
-    Ensuring proper reconciliation and reporting of daily revenue and cash management.
-    Maintaining the equipments and inventory.
-    Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service centre and Wataniya products and services.
-    Respecting the corporate policies and confidentiality during the daily and transactional activities.
-    Reporting to the service center supervisor on daily activities and other matters.
-    Performing any task (related to job/ work) assigned by the supervisor.

Experience & Qualifications:

-    Two years of experience in a service centre or communicational environment.
-    Bachelor degree in related filed or equivalent education/experience.

Skills:

-    Frontline customer handling skills.
-    Cash Management.
-    Inventory Management.
-    Time Management skills.
-    Team spirited.
-    Motivated, dynamic and very good communicator.
-    Strong sense of initiative.
-    Good analytical skills.
-    Computer literacy knowledge (Microsoft).
-    Arabic and English (oral and written).

Note: you will be required to attach the following:

- Resume / cv
- Persoanl professional Photo