Case Management Consultant

Atfaluna Society for Deaf Children (ASDC)

Term of Reference (TOR) –for Case Management Consultant      

Building an evidence-based advocacy unit, and a Monitoring,

Evaluation, Accountability, and Learning MEAL System at Atfaluna 

Overview: Atfaluna Society for Deaf Children is a local Non-governmental organization, established in 1992 in Gaza City, in order to enable persons with hearing disability in the Gaza Strip to have their chance in life through education, rehabilitation, and job training and employment opportunities. From its establishment as a small school for persons with hearing disability serving 27 students, Atfaluna now serves more than 40,000 persons annually through a multitude of services and training programs implemented within an inclusive approach. These interventions aim at providing equal opportunities for persons with hearing disability in the society. 

Vision: A Palestinian disability inclusive society where persons with disabilities enjoy their full rights. 

Mission : Atfaluna Society for Deaf Children is a non-profit organization that endeavors to empower persons with hearing disability as well as persons with other disabilities in the Gaza Strip and improve their quality of life within a disability-inclusive development framework

Project Background:

“Building an evidence-based advocacy unit, and a Monitoring, Evaluation, Accountability, and Learning MEAL System at Atfaluna” has been developed jointly with ASDC, it aims at promoting the changes on the culture of the community members to be conscious of the rights of persons with disabilities, through achieving the ASDC’s strategic objectives.  The ASDC annual plans were designed to achieve these objectives by advocating the rights of people with disabilities thru various activities and intervention. The plan also designed to promote the ASDC sustainability by   Strengthen the quality of services and deliverables through developing MEAL System. Moreover, the project supports the developing of case management system in Atfaluna as well as building the protection and psychosocial expertise. The project provides case management and psychosocial support services to 200 children with and without disabilities.

Assignment objectives:

This consultancy is to strengthen the Atfaluna’s expertise to provide effective, timely, integrated case management to at risk children and adults through: 1.) Strengthening integrated case management through development and testing of standard operating procedures (SOPs) for social service professionals, 2.) Administrative Standards tools finalization, and endorsement. This consultancy is linked to the Child Protection work plan and policy.  

Scope of work:

Collate and map existing case management tools and processes for social service professionals in Atfaluna 

Develop first draft of the SOPS and revise based on feedback during consultative workshop to produce field testing version of SOPS 

Deliver training package on SOPS and referral pathways 

Provide on-job coaching sessions to the social work professional on the application of case management SOPs

Trainer/facilitator deliverables

The deliverables of the assignment comprise of the following within the meanings of scope of work as defined in this TOR. 

• 20 hours of coaching for 3 participants at Atfaluna venue that include the development of the SOPs and the on-job coaching sessions. 
• Case management SOPs
• Pre and post evaluation of Atfluna’s existing case management services
• Completion report at the end of the consultancy 
• Attendance record of trainees
• Package of recommendations and lessons learned

Qualification/level requirements

Applicants with the following experience are welcome to apply:

• The consultant should have at the minimum a Master’s Degree in Social Work, Child and Youth Care Work, Counselling or similar fields 
• Extensive experience (8-10 years) in social work, child and youth care work and demonstrated understanding of both social work and child and youth care work 
• At least 2 years of experience in the case management field.
• Knowledge and understanding of global tools and standards on case management as well as other country examples 
• Strong experience in development of trainings and procedures as it relates to case management
• Excellent English writing skills, specifically in developing user friendly tools for front line workers

Selection criteria 

The offer will be evaluated by using the best value for money approach (combined scoring method).

Technical proposal will be evaluated on 70 %, whereas the financial one will be evaluated on 30%. A two- stage procedure is utilized in evaluating the proposals, with the technical evaluation being completed prior to any financial proposal being opened and compared. 

Note:  The consultant will be ready to submit bank grantee in case Atfaluna decided to release advance payment/s for the consultant.  This grantee will cover the advance payment/s. 

Time frame: The assignment is for 20 consultancy hours (2-3) hours/ day from the date the contract is signed. The assignment is expected to be implemented in the month of July, 2021.

Submission Process: Interested trainer should submit technical and financial proposals where the Financial offer in (NIS) 

technical offer; Methodology & Work Plan, topics outline, Required qualifications and experience (example of previous works)

Deadline for submitting the technical and financial proposals is 1st July, 2021 at 4:00 pm. 

Interested applicants can apply by sending the technical and financial offer through this e-mail: [email protected]