Developing Web Platform for As-Samou Municipality

Terms of Reference (TOR)

Developing Web Platform for As-Samou Municipality

Basic information: 

Purpose of the Assignment:

The assignment involves developing a Complaints and Suggestions Web Platform for As-Samou Municipality to streamline the process of receiving, tracking, and addressing citizen feedback. The platform will serve as a central hub for citizens to submit complaints/suggestions and for the municipality to manage the workflow efficiently. Emphasizing seamless citizen access, the platform should be feature-rich, user-friendly, and secure, tailored to the municipality's needs. Human-centered design (HCD) will guide the development to ensure optimal usability and responsiveness to users' needs.

Interested applicants must send the technical and financial proposal (in English) in sealed envelopes Each price offer separately (the technical offer in a separate envelope from the financial offer) within one sealed envelope to PITA’s office in Ramallah, Al-Irsal. Ougarit Building, 4th Floor, and no later than March 28, 2024 at 2:30 PM local time in Palestine and include the subject “Developing Web Platform for As-Samou Municipality” on the cover of the provided offers.

Applications received after this date will not be considered.

Only short-listed candidates will be contacted.

If you have any further inquiries, please contact Dana Isleem on the phone number: +970 2 297 1990 and email address: [email protected]

For detailed guidelines, access the full Terms of Reference here.