ITIL Foundation

ITvnue is pleased to anounce holding an ITIL foundation training course to prepare trainees to obtain ITIL Foundation Certification.

Course Objectives:

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

-Service management as a practice (comprehension)
-The ITIL service lifecycle (comprehension)
-Generic concepts and definitions (awareness)
-Key principles and models (comprehension)
-Selected processes (awareness)
-Selected functions (awareness)
-Selected roles (awareness)
-Technology and architecture (awareness)
-Competence and training (awareness)

Contents

-Introduction
-ITIL Concepts

 -Good Practices
 -Services
 -Processes
 -Roles
 -Functions
 -Governance

Service Strategy

-   Goals and Objectives
-   Value to the Business
-   4 P’s of Service Strategy
-   4 step Service Strategy Process
-   Service Portfolio Management
-   Demand Management
-   Financial Management
-   Business Case
-   Enabling Tools and Technology

Service Design

-   Goals and Objectives
-   Value to the Business
-   4 Ps of Service Design
-   Service Catalog Management
-   Service Level Management
-   Availability Management
-   Capacity Management
-   Security Management
-   IT Service Continuity Management
-   Supplier Management
-   Tactical Aspects of Service Design
-   5 key aspects of a service design
-   Roles and responsibilities
-   Enabling Tools and Technology

Service Transition

-   Goals and Objectives
-   Value to the Business
-   Service V Model
-   Transition and Support Management
-   Change Management
-   Service Asset and Configuration Management
-   Configuration Management Systems
-   Definitive Media Library
-   Release and Deployment Management
-   Service Testing and Validation Management
-   Evaluation Management
-   Knowledge Management
-   Enabling Tools and Technology

Service Operation

-   Goals and Objectives
-   Value to the Business
-   Incident Management
-   Problem Management
-   Event Management
-   Request Fulfillment
-   Access Management
-   SO Functions
-   Service Desk
-   Technical Management
-   IT Operations Management
-   Application Management
-   Enabling Tools and Technology

Continuous Service Improvement

-   Goals and Objectives
-   Value to the Business
-   CSI Model
-   Integration with other Frameworks, Models, and Quality Systems
-   CSI Drivers
-   Deming PDCA
-   7-Step Improvement Model
-   RACI Matrix
-   Ownership and its role in driving CSI

# of Hours:

30 Hours
Who Should Attend?

- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.
Contact:

For further information please contact Omar I. Qaraeen at [email protected] or +970568743654.